Billing and Collection Policy

1. Billing Cycle

• Clients are billed monthly in advance for subscription services unless otherwise stated in the agreement.
• All invoices are issued on the first business day of each billing period.
• Any additional services requested outside the standard subscription (e.g., custom development, integrations) will be billed separately upon delivery or as agreed.

2. Payment Terms

• All invoices must be paid within 30 calendar days from the invoice date.
• Accepted payment methods include ACH transfers and PayPal.
• Late payments beyond 30 days are subject to the penalties described below.

3. Late Payment Penalties

• A 10% penalty is automatically added to all invoices unpaid 3 days after the due date.
• If payment is not received within 5 calendar days after the penalty date, the client's access may be suspended until full payment is received.
• Clients will be notified via email prior to any suspension of service.

4. No Refund Policy

All payments are final. No refunds will be issued for any reason once a payment has been processed, including partial usage or early termination of services.

5. Collections Process

• If payment is not received after 60 calendar days, the account may be referred to a collections agency.
• The client will be responsible for any collection costs incurred, including legal fees.

6. Disputes

• Any billing disputes must be submitted in writing to accountsreceivable@aswspr.com within 7 days of receiving the invoice.
• Disputes will be reviewed and responded to within 5 business days.

7. Resellers

• Resellers are granted a maximum of 30 days to pay issued invoices.
• Failure to pay within this term may result in termination of the reseller relationship and/or direct billing to the end customer.