Privacy Policy

Advanced Software Systems ("we", "our", or "us") respects your privacy and is committed to protecting the personal and business information you provide when using our software services, websites, and applications, including Advanced Software Solution (collectively, the "Services").

By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Account Information

• Company name, contact name, email address, phone number
• Company identifiers such as EIN or registration number
• User credentials (e.g., usernames, encrypted passwords)

b. Billing and Payment Information

• Bank account (ACH) or PayPal information for payments
• Billing address

c. Usage Information

• Log data such as IP address, browser type, pages visited, and access times
• Application behavior and activity logs

d. Support and Communication

• Emails, messages, and files shared via our customer service channels
• Incident reports and ticketing history

e. Employment Data (for clients using HR modules)

• Employee names, job applications, salaries, timesheets, evaluations, etc.

2. How We Use Your Information

We use your data for the following purposes:

• To provide, maintain, and improve our Services
• To create and manage user accounts
• To process payments and send invoices
• To offer technical support and respond to inquiries
• To notify you of updates, changes, and service interruptions
• To comply with legal obligations

3. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service providers under strict confidentiality (e.g., cloud hosting, email delivery)
• Government entities if required by law or regulation
• Authorized resellers (if applicable), only when necessary for service delivery

4. Data Retention

We retain your information as long as your account remains active or as needed to provide you services, comply with our legal obligations, resolve disputes, or enforce our agreements.

5. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your information. This includes:

• Encrypted data transfers
• Access controls and user authentication
• Secure hosting environments

6. Your Rights

Depending on your location, you may have the right to:

• Access or correct your data
• Request deletion of your data
• Object to or limit certain processing
• Request data portability

Requests can be sent to: customerservice@aswspr.com

7. Cookies and Tracking

We use cookies and similar technologies for session management, analytics, and improving user experience. You may disable cookies through your browser settings.

8. Children's Privacy

Our services are not intended for use by individuals under the age of 18. We do not knowingly collect data from minors.

9. International Data Transfers

If you access our services outside of Puerto Rico or the U.S., your information may be transferred and stored in our servers located in the United States.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify users of any material changes via email or through a notice on our website.